SHIPPING & RETURNS
COVID-19 UPDATE
We are proud to say that we are still within our service level agreement of processing and packing your order and are continuing to ship to most countries worldwide. You may experience delivery delays once your order has been dispatched due to increased Australia Post network demand.
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AUSTRALIAN ORDERS
FREE SHIPPING FOR ALL AUSTRALIAN ORDERS OVER $69 (after any discounts).
All other orders:
Standard shipping - $8.50 - $8.95 AUD
Express shipping - $13.95 AUD
Please note, we are humans and love our weekends just like you. We ship out orders Monday - Friday during our regular business hours. Any orders received over the weekend will be processed the next business day.
Our orders are shipped via Australia Post.
DELIVERY ESTIMATE
Please note there may be slight delays due to COVID-19 related impacts on the Austalia Post shipping network.
|
DELIVERY METHOD |
AREA |
DELIVERY ESTIMATE |
|
Standard within Australia |
QLD |
1 - 3 Business Days |
|
NSW |
1 - 3 Business Days |
|
|
VIC |
2 - 3 Business Days |
|
|
All Other States |
3 - 6 Business Days |
|
|
Express within Australia |
Metro Areas |
1 - 2 Business Days |
|
Regional Areas |
1 - 5 Business Days |
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INTERNATIONAL ORDERS
Free shipping for all international orders over $150 (after any discounts).
All international orders are shipped via Australia Post with a tracking number.
Please note all of our prices are in AUD.
DELIVERY ESTIMATE
|
DELIVERY METHOD |
AREA |
DELIVERY ESTIMATE |
|
International |
New Zealand |
5 Business Days |
|
United States |
5 Business Days |
|
|
United Kingdom |
6 Business Days |
|
|
All Other Countries |
6+ Business Days |
DELIVERY PROCESS
Once your order has been sent you will receive an email notification with the tracking number. A signature is required for all deliveries unless instruction has been specified for “Authority To Leave” at the check out. A card from Australia post or partner courier service will be left at the place of delivery for the recipient to either contact and instruct for a redelivery or pick up at the closest postal /courier depot if no one is available to receive goods
RETURNS
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We will happily replace or refund any broken, damaged or faulty items. Should you wish to return your item/s, please notify us within 14 days of delivery with a valid reason for return. We also require that you send us photo evidence for verification.
Any other potential issues will be discussed and resolved on a case-by-case basis. We want to ensure a consistent level of satisfaction with all of our customers and endeavour to deliver amazing customer service. Please note however that change of mind purchases or not liking the flavour of our products is not a valid return request and we cannot issue a refund based on this reason. Refunds will be processed promptly through the payment method you used to make your purchase. Please allow up to 10 business days for the refund to clear.
Refunds are issued at the discretion of Knowrish Well.
Please email talktome@knowrishwell.com for all replacement or return requests.