Free shipping for all Australian orders over $59. All other orders within Australia we offer a flat rate shipping fee of $6.95.
Please note, we are humans and love our weekends just like you. We ship out orders Monday - Friday during regular business hours. Any orders received over the weekend will be processed the next business day.
Currently we work with Fastway and Couriers Please for domestic orders. PO Box orders will be fulfilled via Australia Post.
Free shipping for all international orders over $99, and a flat rate shipping fee of $15 for all other international orders.
All international orders are shipped via Australia Post and at this time no tracking updates are available.
We will happily replace or refund any broken, damaged or faulty items. Should you wish to return your item/s, please notify us within 14 days of delivery with a valid reason for return. We also require that you send us photo evidence for verification.
Any other potential issues will be discussed and resolved on a case-by-case basis. We want to ensure a consistent level of satisfaction with all of our customers and endeavour to deliver amazing customer service. Please note however that change of mind purchases or not liking the flavour of our products is not a valid return request and we cannot issue a refund based on this reason. Refunds will be processed promptly through the payment method you used to make your purchase. Please allow up to 10 business days for the refund to clear.
Refunds are issued at the discretion of Knowrish Well.
Please email firstname.lastname@example.org for all replacement or return requests.