Hi Gemma, thank you for your review. So sorry for your experience. I can see on our end that we responded to your email on the 2nd of August. Our response was "As the powders are natural they don't dissolve as easy as fine processed powders like instant coffee. We also decide not to have emulsifiers (this helps dissolve powders into liquid) in our products as we would rather have our ingredients at a functional level and not have put that amount into an emulsifier, these can be not such great ingredients also. Though, it should still dissolve, just might need a little help with your spoon. The other thing we are starting to recommend is using 50ml of boiling water, add in your 1 teaspoon of powder and mix really well (might need your spoon to push the powder against the mug to help move the powder round) and then add in your 150ml of milk. You want to make sure your liquid is warm to hot, the warmer it is, the easier it is dissolve". Again, we are really sorry you have not like your experience. KW team xx